Workplace disputes between colleagues can cause incredible upset and tension in a workplace and even lead to resignations if left unresolved. Mediation is a great way to support team to resolve issues before they escalate further or to restore a working relationship after a conflict event or formal process has taken place.

Mediation involves an independent person (the mediator) assisting parties to resolve disputes and issues in a safe and supportive environment. This enables parties to gain a better understanding and appreciation for one another and to restore their working relationship.

Participants typically learn valuable skills during a mediation process and are empowered to manage difficult relationships and respond to future issues more effectively.

Louise is an experienced mediator and Associate of the Arbitrators’ and Mediators’ Institute of New Zealand (AMINZ). She has achieved successful outcomes for parties by ensuring a supportive, inclusive and empowering process for participants.